Otter
Best for: reliable, all-purpose meeting transcription and summaries.
Otter has been in the meeting-transcription game longer than most rivals, and it shows. Its real-time transcription is consistently strong, it generates live summaries and action items during the call, and it integrates with the major conferencing platforms plus tools like Slack and Salesforce. The searchable transcript library turns months of meetings into a queryable memory.
The free tier is genuinely usable for light meeting loads, with paid plans unlocking more minutes and team features. Accuracy on heavy accents and crosstalk is not perfect — no tool's is — but Otter's maturity across platforms and its polished summary output make it the safest default pick.
Pros
- Mature, accurate real-time transcription
- Live summaries and action items during calls
- Broad integrations with conferencing and work apps
Cons
- Free tier caps monthly transcription minutes
- Accuracy dips with heavy accents or crosstalk
- Bot-based capture may not suit sensitive calls
Pricing: free tier available; paid plans per user, as of October 2026.
Prices change often — check the official site.